Welcome To Ivyjoesk9essentials
HERE AT IVYJOES WE FORMULATE DOG SHAMPOO’S,COLOGNES FRAGRANCE SPRAYS,CONDITIONERS,EAR CLEANERS AND MORE.WE ARE A FAMILY RUN BUSINESS AND AS PET LOVERS AND OWNERS OURSELVES WE TAKE PRIDE IN OUR WORK WHICH WE ENJOY
You are welcome to return any product (subject to limited exceptions as detailed below) for a refund or you can exchange it for a different product or products.
In order to be able to exercise your right to a refund or exchange you must send the product back to us so that it is received by us, within 30 (thirty) days of you receiving the product from us pursuant to your original order.
A returned product must be complete, undamaged, unused and in its original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. In short, we require the product to be in the same condition you received it in and in a condition that will allow us to sell it to another customer as new.
Any delivery or other charges paid by you in connection with the product will not be refunded and the refund will be limited to the purchase price actually paid for the product being returned. Similarly, the value to be attributed to the product for the purposes of an exchange will be the purchase price actually paid for the product being returned and will not include any delivery or other charges paid by you in connection with the product.